Store: Monvierra
Address: Via Maglianello N 12, 02046 Magliano Sabina (RI), Italy
Email: contact@monvierra.com
Phone: +393158300422
Full Name: Samuela Torini
At Monvierra, we take pride in delivering elegant, high-quality women’s fashion designed to meet premium standards. Each garment — including dresses, knitwear, seasonal pieces, and specialty fabrics — undergoes careful inspection before shipping. This Warranty Policy outlines what is covered, what is not covered, and how to request support if you experience an issue.
1. Warranty Coverage
All products are protected by a 30-day quality warranty beginning on the date of delivery.
This warranty applies to:
- Manufacturing or production defects
- Seam faults, stitching mistakes, or structural issues
- Defective zippers, buttons, clasps, or fastenings
- Fabric flaws present upon arrival
- Incorrect item, size, color, or variation received
- Damage caused during transit
If your item qualifies under these conditions, we will provide a replacement, refund, or store credit.
2. Exclusions – What Is Not Covered
The warranty does not cover:
- Normal wear and tear from regular use
- Damage caused by improper washing, drying, or ironing
- Natural shrinking, fading, stretching, or pilling over time
- Stains from cosmetics, deodorant, perfume, or other products
- Accidental damage such as rips, burns, holes, or snagging
- Alterations or modifications made after purchase
- Items returned with strong odors
- Final sale or discounted clearance items (when specified)
These situations are not considered manufacturing defects.
3. How to Submit a Warranty Request
To begin a claim, please contact us at contact@monvierra.com and include:
- Your order number
- Clear photos or video evidence of the issue
- A short explanation of the problem
Our support team will review your request within 24–48 hours and provide further instructions.
4. Approved Claim Resolutions
If your claim is approved, we may offer:
- A free replacement (subject to availability)
- A full refund to your original payment method
- Store credit for future purchases
In approved warranty cases, all related shipping costs are covered by Monvierra.
5. Claim Time Limit
All warranty claims must be submitted within 30 days of receiving your order.
Requests made after this period may not be eligible for coverage.
6. Customer Assistance
Our customer support team is available 24/7 to assist with warranty requests, returns, or general inquiries.
You may contact us anytime at
contact@monvierra.com.